Showing posts with label #sugarcrm. Show all posts
Showing posts with label #sugarcrm. Show all posts

Monday, March 14, 2016

At Last

‘Cause after a while and a thousand miles, it all becomes the same... - Bill Joel
Once upon a time in his song The Entertainer about life on the road as a musician.

This is my 1,000th blog post under the LotusEvangelist brand/title/moniker/aura. I had planned to write this one December 31st or when the latest IBM Champion announcement came out, but I was a few blog posts short.

The early days, 2007 or so, I was blogging quite frequently but over the years that slowed down considerably. Last year I had barely a post a month. I could blame G+, Twitter, Facebook, Linkedin or just face a reality that one cannot write forever. It is not writer’s block but more likely I have said all I wanted to say on this topic. This of course is not true, but it would seem this way based on the data.

Many of my posts were about technical peculiarities and things I, and hopefully you, learned along the way. The ecosystem of Lotus, now IBM Notes and Domino, thrived because we all worked together to help it grow, collaboration at its best. The original belief I had that we, the experienced ones, needed to help the new admins and people who were not getting training anymore was what led me to continue writing once I found my muse for this blog.

The Muse was a lack of evangelism around the Lotus brand. Many Lotus, now IBM, technical blogs exist, but few theory or business related ones. In particular no one really wanted to engage the enemies of our livelihood. It was a role I had when I worked for Lotus and one which I desperately wanted to see the Tiger team and SWAT teams perform, but that never happened. Internally I know they published but it was the lack of external information which pushed me further down this blog of a rabbit hole.

There were 70 FUD Buster Friday posts which were way too much fun to write until there was not enough to really write about further. As Paul Simon once said, “I could see the writing on the wall”. Plus, to be honest, I don’t like the serial, “I have to write another Friday” post feeling, it goes against my free spirited view of life.  However, it is the best way to create a following, by being consistent.

Of course the other vendors also stopped publishing the hard core stuff against us. A few people, not many, asked me to stop wasting my time on these posts and yet many others ask if I will write more for posts and the upstarts they come across. Being an IBM Champion has caused me to respond to these maybe too often. I don’t apologize, they were written because I wanted to write them, not because I thought I needed to do so, or because IBM or anyone else pushed me to do so. The life of an evangelist is a double edged sword at times.

My blog also was used to help promote events. I tried to promote not just the many conferences and training events I was a part of, but some of the ones I never could get to as well. I tried to average 4 events a year to be a part of, and help, where, and when I could with other ones. My blog also helped me speak on 3 different occasions at SugarCon, the SugarCRM annual event.

Sometimes I wrote things I regretted, sometimes I wrote the most amazing posts and no one read them. What encourages readership is beyond me at times but I do know that timing is everything. My iNotes posts from years ago are still hit every.single.day, go figure.

I had some fun posts, various holidays and quirks of pop culture and even discussions about the opera and live tweeting it. Yes, it has been quite a bit of fun over the years. The blog helped me become an IBM Redbooks Thought Leader with a Social Residency. I wish I could be a part of these further for IBM and help train the new people and also protect them from the zombieness of canned social media. Be yourself, some of you out there get it and you should be encouraged further.

Speaking of IBM Redbooks, there were various Redbooks I wrote or took part in writing. There were articles written for The View and Exams that I wrote. I would be remiss if I did not mention the Quickr Administrator book. All of these great things, and people, may not have come about if I had not been blogging and getting my name out there in some way shape or form. And almost all of this was before I was an IBM Champion too.

And now, now I believe it is time to admit that much of what I wanted to say has been said. Are there still things I’d like to post, yes. Will I? That is a good question and only time will tell.

My next project is taking shape and as it grows I will keep you informed but I believe it will take much of my free time and so I am not going to say this is the end, but I do not expect to post often and given the last year or so, I think I am being pretty open and honest on this point.

The friends, places and events which I have been a part of over the years are what give me hope for the future endeavors we all embark upon to shine the light of collaboration, trust, friendship and experience no matter what business, or where, we end up.

For the first time in my life I feel old. I go to events and realize I am not the average attendee age, I am the old guy in the room. I wasn’t expecting this to happen, not yet at least. The interesting thing is my peers and friends, and readers, are in the same boat. We see the new people coming up the ranks and some of them really are as good, if not better, than we were and are today. Some of us also only get better with age.

Blogging is not a young or old thing to do. It is an expression of creativity, or sanity check, which I have enjoyed. I cannot express my appreciation enough to all the people who commented, liked a post, met me at an event and shook my hand, bought me a drink or thanked me for being there and helping them out, or just encouraging them to go for broke, but keep their day job too.

It was, and is, worth it and I don’t regret more than 2-3 posts over all that time which I think is a pretty good ratio.

Last second words of Wisdom:
Don’t post Shit(but do write some fun posts), think about how people will react when you are being provocative, don’t dump on the hand that feeds you, be it IBM or any vendor, or your customers. Try to give credit to others when it is due, if you get great help from support please blog about it for their managers benefit(Yes, I know it is about the survey but I also know it lets the support people know we care).

I’d like to think I will write another 1,000 posts in time, just not wait 9 years again to reach the milestone.


No idea when I will see you next, maybe at the next conference, maybe in an airport passing through, but we will see each other again soon my friends.

Thursday, April 18, 2013

Google Hangout CRM Discussion Recording

The IBM Midmarket Hangout I did recently around SugarCRM, and CRM in general, highlighted not just details from SugarCRM and Sugarcon, but also customer adoption and marketing automation discussions.

The Google+ Hangout was recorded and here it is.

Edit December 2016. It looks like the video was removed at some point, I have a copy and will be posting it back up soon.


Monday, April 15, 2013

IBM Midmarket CRM Google+ Hangout Wen 1-1:30pm EST

I will be on a panel which is bringing together a group of CRM thought leaders to discuss the industry and how social media contributes to the success of your business.

Wen, April 16th at 1pm EST on Google+, go there now and get connected properly before the Hangout starts, https://plus.google.com/100114568100087952904/posts

Panelists, their linkedin profiles and blogs.
Paul Gillin (Moderator) of Profitecture
Lori Richardson and blog of Score More Sales
Paul Foucher and blog of SugarCRM

Steve Lokam and blog of OpenLogix

Keith Brooks and blog of VoiceRite

Some topics will include, but
SugarCon 2013:  News and any interesting trends or themes?
Is there an industry in particular that we see a growing demand for CRM?
How do we use social media to keep up with what’s happening in the CRM industry?

Please tweet me or leave messages at the Google+ hangout location for more topics.

Thursday, April 11, 2013

Analytics and Crickets

While hanging out at #Sugarcon this week with good friend Stuart Mcintyre we were struck by what we saw as a lack of socialness (made that word up) from the attendees. Granted this is in contrast to the obscenely over the top socialness of my fellow IBM friends which can be zealous in their path to be social.

SugarCRM itself is fairly active as are Larry Augustin CEO and Clint Oram CTO on Twitter. Keeping in mind we can only really see the tweets or posts if #sugarcon was in the tag or discussion. So where is everyone?

In this graphic on the left, courtesy of NextPrinciples, which by the way you can click on and move any of the links and connections, a very nice benefit, you can see who had tweets retweeted or was the primary creator of the original tweets. You can see about 30+ accounts were pretty active although over 700 tweeted something, see Engagement below. If I presume about 1,200 people attended then about 2-3% are active socially. And since I know many of the names, they are business partners. Begging the question, where is the audience? Where are the customers? The lines to the small balls in the graphic are more customers but still the audience was not heavily active. Even at the voting for the AppTakeDown winner it was about 25% that voted. See graphic on the right.

nextprinciples sugarcon2013sugarcon2013
How do we engage people better? Are we happy with this little or this much engagement? 

Let's look at this information, again from NextPriniciples. Keep in mind these are just for the few days of the show and do not imply anything other than what went on at the show. In some cases SugarCRM people themselves or their accounts were excluded in these graphics.

Sugar7 is announced, but no you tube videos for it? Lost opportunity. Customers like videos, social media people love graphics. perhaps they were posted, but just not included in the analytics.

This is hopefully untrue, but only 10 blog posts? I wrote 2 and Stuart 1, but surely there were more. maybe my friends at NextPrinciples can help with this.  A lack of primary bloggers may be hurting. then again, if we look at a week long view, will we see better details? 

The last graphic is probably not as helpful because I do not believe @sugarcon is an account on twitter so it is not surprising that there was no growth in followers.



Large numbers of followers, attendees that are social, bloggers and more all help to provide proper analytics but I was surprised at the details for the conference. If you can't get people excited enough at your annual show, I wonder what the analytics look like during the year.

Now look at  this graphic that shows the top 20 7 Hashtags:

IBM was a Diamond sponsor, no doubt this helped raise the Hashtag, but also many people expressed there impression that IBM was not the older IBM. Nice to see IBM getting that traction and awareness.

We were probably too small to get #sugarcon to trend on Twitter, but then I don't think the keynotes were livestreamed for those that could not attend which could have helped grow more awareness. 

I'd like to see more reach out to the world by SugarCRM. Their product is great, they have a great executive team, they are priced appropriately. How will they reach the goals that Larry Augustin mentioned at the opening keynote? Without leveraging their social customers they are missing a great opportunity to enhance the brand and value of the product.

Sugarcon Day 2

The second day of #sugarcon opened up with Terry Jones (slides are at the link under downloads) of Kayak, Travelocity fame reminding us all that just because we mean well, doesn't always mean we get it right. Sending out emails with wrong subjects, sending an email that has no one to reply to and more derivatives of marketing aloofness.

The afternoon sessions, 7 at a time in parallel, spanned many topics and from discussions many felt the 2nd day sessions were what they came for as they felt the 1st day were more sales pitches from vendors or marketing. Personally I was very happy in the discussion on Hillel houses using SugarCRM and the preview of Sugar7 (#Sugar7). The latter session really should have been in the ball room given how stuffed in the room, doorway and hall it was for people.

Back to the 2nd day. My demonstrations at the IBM booth went well of the VoiceRite integration with SugarCRM and IBM Connections. There were numerous exhibitors and they could be found across 3 different rooms. In a separate post I will cover some of the vendors.

My session in the afternoon was up against some strong competition but the feedback from the attendees was well worth it and I am happy to hear I hit on a key issue for many of them.

The afternoon had the Application Throwdown looking for some new and better toys for us to use found Callinize was very impressive but ProcessMaker won the event.

At the end of the event, it was announced that Stuart Mcintyre had won an iPad Mini for his tweeting efforts. Not very shocking to those that know him. For the record, I came in 4th. But analytics is another story. You can see some excellent analytics, for a few days, over here from the NextPrinciples team. If you do CRm, marketing, social media you should look at their analytics. You could be doing the same, ask me how.

Congratulations to all the winners of the various giveaways and the Faye Business group for the Patron.

Next year Sugarcon moves back to San Francisco April 27-May1, 2014 hope to get invited back to do a 3rd edition of The Boss is Anti-Social. Thank you to SugarCRM for another great show and IBM for letting me present at their booth.


Wednesday, April 10, 2013

Business Anti-Social: The Sugarcon 2013 Edition


For those interested in my Sugarcon 2013 slides, subtitled, Business Anti-Social: The Boss Needs SugarCRM, Give it To Them! It is on SlideShare at this location:


Thank you everyone who came, shared their ideas and comments or questions. 

Don't forget the Spottify list of CEO Billboard Hits!

Thursday, March 7, 2013

SugarCon is Coming to NY and I am Speaking Again


Hard to believe it has been a year since Sugarcon 2012 but here we are and this time we are going to be in Manhattan. Yes, New York City at the Waldorf Astoria.

You can find more information about the event, including the agenda, here.

IBM are the big Diamond sponsors, which means I did not have to do my pitch on IBM integration with SugarCRM like I did last year.

I will be speaking on Wen. the 10th at 3:40-4:15pm slot under Customer Engagement Strategy.

This year's session is an update from last year's successful session,
Business Anti-Social: Why the Boss Doesn't Get It

This year is:
Business Anti-Social: The Boss Needs SugarCRM, Give it To Them!
After the huge success you had following last year's session, your executive now uses SugarCRM right? Probably not all of you won that battle, ready for this year's? You need to be doing more, faster. Did you get messages out before and after the storms hit? What does this have to do with CRM? Everything! You need to help your CEO look good to the outside world, not just help the sales teams with business development. What other ways can you help your company look better to the outside world? Come listen as we revisit the mind of the executive and provide a few options to keep them even happier with your efforts. Leave the session with a new song list and a better understanding of how to help your executives, and yourselves, but most importantly your customers.

See you in New York. If you are coming, let me know, and if you are in town and want to meet up let me know as well.