Showing posts with label fails. Show all posts
Showing posts with label fails. Show all posts

Friday, July 1, 2011

Symantec Customer Service Fails

Due to the length of time to resolve a problem? Which is still unsolved.

Backup Exec will not work on one of the Domino servers at a client site.
We have been working this issue now for 3 months and have done various updates, system changes, debugs, and still no luck.

The backup fails when one tries to select Domino databases in a directory, it just hangs and never comes back. No other servers have this issue. The server has even been rebuilt and moved off VM, increased the RAM and other efforts.

Today I logged in to find this message. We were closed because it took too much time to not resolve a problem? Note they were to get some more details from me the next day, which I did send, but it was closed. Thanks Darren whoever you are at Symantec.