Monday, September 28, 2015

Who's Meeting me in Prague at Sutol 2015?

The nice people in charge of SUTOL 2015 in Prague on November 11 have granted me a session at their technical conference.

Thank you Martin Jinoch and team (@sutolcz) for letting this IBM Champion visit and meet everyone!

Luckily for me this year they are not making us present in Czech have opened the event up to English speakers.

With an expected 200 people coming that are Admins or Developers, they expect a nice size audience for the sessions.

My topic, one which I have spoken about at The View Admin and Lotusphere/Connect:

"DDM, Letting Admins Sleep later and stay at Pubs longer since 2005"

I will not be hacking DDM (Domino Domain Monitor) in this session, but we will be covering:
The basics for those who do not use it yet (shame on you!)
Notifications and what to do with them
Pros and Cons to so much knowledge
Tricks and Tips along the way
How to Manage your Exchange Admins or SAP or whatever...even IBM SmartCloud via DDM
Plus more ways to keep yourself happy after hours and on weekends.
Edited: At last I can do something I wanted for some time as an admin that DDM doesn't, but you have to come to hear/see it first.

I will be coming in the day before and leaving late on the 11th so if you need me to visit your office or help you in any way, please let me know in advance.

See you in Prague!

Oh and I ran across this for my fellow non Czech speaking attendees:

Tuesday, September 22, 2015

SnTT - Where'd Our Address Book Go?

If you are a Domino Administrator you know the answer to this question:
Can your Domino server start without the names.nsf file being found?

Of course not.

Yet, clients always try to prove you wrong.

A support ticket came in and it said the address book had gone AWOL. When i logged in to the network and check on the server, it was up and running. Scratching my head, I spoke to the customer and they ended up sending me a screenshot showing quite clearly how in the Admin client, the names.nsf was not visible from the left column where it usually would appear.

I pointed out that the view in the admin client is based on the Directory assistance and LDAP databases. If those are not running or configured you will not see them, but they are definitely there. (Yes, I had checked the physical files were there too) oddly enough I could not find much in searching online to explain it, so anyone with more in depth knowledge, feel free to comment and I will update this post accordingly.

It turns out LDAP had been loaded on the server manually, not via the notes.ini so at some restart they "lost" the files.

Edited notes.ini and loaded LDAP to bring everything back to normal.

The customer was adamant the server was down, yet they could tell, just like I could, that the server was up and running fine. An issue of education, or a case of change is not good which throws them off their game?

While it is our job to support and help the customers, we should also be taking the time to explain to them what is going on, how to resolve it, and why it happened. When we know.

I admit when there are just some things we don't know and the time involved to find out may not be equitable to clients. This was not one of those times, but we all run into the crazy exceptions that happen.

One can never be bored supporting customers, that is for sure.