Engage 2019, We Came, We Saw, We Heard

I went to Brussels last week for the excellent conference Engage, run by Theo and Hilde with a supporting cast of dozens. Thank you for an excellent event and Dinners!

Not only was I speaking, I was looking forward to the discussions with the HCL team and seeing friends and meeting new ones in person, and learn a few things along the way.

Fitting to have the event at Auto World in Brussels. 100s of cars on display and names you recognize, many you would not, and that amazing smell of leather, wood, oil and gasoline. The same way some brands are long gone, while others have stayed with us for over a 100 years, so it is with Lotus, a part of IBM and now with HCL. Those that find their community, live long, and prosper.

Had to get the Vette photo

Ferrari Featured in my session

I love the Amphibian Cars

Lotus Yellow

Rolls Royce Silver Ghost Internal Technology Awesomeness

I spoke on Wednesday about the need for an affinity to one’s software and/or hardware solutions inside your company. Why does one need such affinity? Because the more we love something the harder it is to let it go. I gave the following example, while it is true many people lease a car and get a different one every 2-3 years, others will do anything they can to get their car of their dreams.

And you know what they do once they get that car?

They never let it go, they don’t exchange it, they keep it for a long time.

And this is where we are today, as we await the handover from IBM to HCL of the Lotus portfolio.

We heard, and saw, at Engage from HCL some details about versions 10 and 11 of Notes, Domino, Sametime, Traveler and updates on Connections and new products like LEAP.

I was in a few Domino administrator sessions, one from IBM Lifetime Champion GabDavis doing the 60 admin tips in 60 minutes and the other to close the show, Ben Menesi of Ytria and Christoph Adler’s (https://www.panagenda.com/) own session "New Domino Admin Features Sure to Spark a Lasting Love Affair with Domino 10 and 11". 

I learned or relearned about some items, no one can know and remember everything.

I strongly suggest you download both presentations once Theo posts them on the Engage.ug site.

My session on Tuesday included this Engage Jeopardy Edition of user complaints and how to deal with them. 

1 slide, the rest was a discussion

The session was not about how to solve the issues but how to work with your customers/users because we, as Business Partners or internal IT staff, are the ones that help shape and work with the affinity I mentioned above. If we do not take the time to spread the love, the end users really will not do it.

Luis Suarez also of Panagenda, put it quite well in his Community presentation when he said “communities are voluntarily started by people who find a common interest, not because management told someone to create a community” (Sorry Luis, I paraphrased).

Me and some cars from the room I presented my session

As I said in my session on Wednesday, if we do our jobs properly, and encourage people to feel empowered to use these products, we may see the reborn Phoenix rise again.

If we can help end users not see these products as something required by management, but instead tools to help them accomplish and see the great benefits to them individually such as time, data, accountability, and awareness then we have done our jobs well.

A different session I was in, again by Gab Davis, was comparing and contrasting Domino to Exchange. I have no doubt that Gab spent a lot of effort and time to reach a level of that session that was unbiased and educational to those of us that attended it.

A key point she raised was Exchange has many options for the user’s world, while Domino has many options for the Admins world. There were other points raised about the differences in logs and how to read them or find them, along with other areas that portray Domino in a bright light from an Admins view.

The Roundtables I sat in on were related to Verse on Premises, mobile, future template update ideas and the future HCL Masters and Grandmasters program, which is what some of us may become in the future now that we will not be IBM Champions.

Libby Ingrassia was in Brussels as well and reminded us, and I am letting you all know, that we all could be IBM Champions still just in a different area of IBM. Something to keep in mind for those of you that have already extended your wings to cover other solutions.

The sponsors included the usual suspects and I was intrigued by CYONE and their monitoring solution which they are giving a piece of it away for free and I look forward to testing it and possibly leveraging it with clients that I manage.

Lastly, I was the winner of one of the raffle items at the close of Engage. The OnTime team gave away a Bell and Olufsen H9i headphones and they are amazing! Thanks Jens and team! 

By the way, they have a new module out for OnTime that includes catering options for your Rooms and Resources, something which I think everyone would benefit from in their organizations, just ask your Administrative Assistants.

That’s it for me, hope to see some of you at Hogne’s ISBG event in Stockholm in June.

SnTT: What if You Only Want Sametime, Meetings or Connections but NOT Mail in IBM Connections Cloud?

For years, since it was a wee little LotusLive, we, the greater Business Partner community, have told customers they could go to the Cloud one step at a time, or everything at once. Easier said than done sometimes. The hybrid or on premises decision, which IBM imposes on your organization BEFORE you start out, is just the tip of the iceberg.

Maybe your preference is Connections or Meetings or Traveler(well you could, not sure why you would) or Verse or Docs...anything BUT mail.

You see, mail is of course the big one, the main reason usually why people want to go to the cloud.

So when one of our clients realized a bit late in the day that they needed to do something fast for their Sametime servers, we suggested the IBM Connections Cloud.

Why build a whole Sametime infrastructure when you can have one permanently in the Cloud and updated all the time and it costs you less than a license fee a year? Seems like a good deal, right?

As someone who builds out Sametime infrastructures, this is much cheaper than having me build you one, that is, presuming you can or want to go to Cloud.

Well, it has been at least 3 years since I loaded a customer into the IBM service, while some of the process has stayed the same, the rest was a new thing for me. And now you get the benefit of my sleepless nights.

For this post, we will presume you have Cloud licenses, of some sort, either dual entitlement or purchased or some other IBM named license that grants you Cloud usage and access.

Once you request from IBM your login credentials (most people get an email about it when the dual entitlement went out, but easier to ask IBM to resend it then find it) you can start the process of setting up your cloud domain.

For this project, because we thought it would be a possible migration down the road we recommended a Hybrid approach. The truth is no matter which way you chose, the details below will work for you.

Once chosen, one has to detail the Domino passthru server name, ID, cert.id files, passwords, mail directory name, directory name itself, etc. and reach a point where IBM's server talks to your server, and with some DNS changes, everyone gets along real well. Note usually any issues at this point are Firewall and/or DNS related as we presume you know your Domino infrastructure and how to create IDs and passthru servers,

Now comes the fun part.

If you have a small organization(between 1-50), you may want to just create everyone manually, but when you are a few thousand people, that is not practical. Oh and remember this is WITHOUT email.

How do you do this? Normally when you register people, it starts the whole mail file and directory process, oh you can selectively add/remove parts manually but how do we bulk process people?

Well you will need to do a few more things with IBM before you start this process. Note to IBM, a nice flowchart of what to do, when, how for each option(Cloud or Hybrid) would be REALLY nice and helpful.

First thing to do is to request from IBM an Integration Server (about this here) account to provide FTP uploads of .csv files. This request, for a LLIS (Lotus Live Integration Server) account includes the steps as follows from here:

• Send an email to support@collabserv.com with Integration server enablement request - Your Customer Name in the subject line. The email must contain the items in the following list. The first three pieces of information can be obtained from the Organization Account Settings page for your organization.
• Organization name
• Customer ID
• Organization contact email address
• Email address that is to be used to access the integration server. This account must already exist in the cloud and have the Administrator role. This account does not need a user role or any subscriptions assigned to it.
• You can request additional email addresses that are to be set up as integration server users, as long as they are existing accounts with the Administrator role.
• You are notified when enablement is complete and you can use the integration server. Note that your CSR might need several days to complete your enablement. This enablement account is known as the integration server user account.

Once this is done you will get a reply with details to login and set up your FTP links.

The MOM tool will not be used because that is for Mail Migrations/integration with the Cloud in case you were wondering.

Now comes the part that drove me crazy for a while, the .csv file.

You can read about it and see example pages here, here and here among other page of the documentation online.

Suffice it to say, because I know if you are reading this, and in the process of trying this, you probably said TL:DR for the documentation or like me tried it a few ways and felt like breaking a baseball bat on some tech writers head.

And to you, lucky winners, I am providing the exact syntax and details.

You need to understand IBM envisioned people only using Mail, or only using Connections as the primary reasons for moving to the Cloud so  there are actually 2, yes, two, .csv files you need to create to get any user registered as a Sametime user.

Got that? Neither do I but this will become HCLs issue to correct soon enough.

The 1st .csv needs to create the user, and thus a Connections account. 

DO NOT JUST MAKE A MAIL ACCOUNT THAT WILL NOT BE USED. IT WILL TAKE OVER THE USERS RECORDS AND POINT THEM TO THE CLOUD. 

You have been warned.

Here is what I did, you may have better luck with different ways to create the .csv file, but this is how I did it.

Once you get the list of users from the customer, you will need to break the list down to 200 people at a time. Why? Because that is what IBM has the system set to handle currently. If you put in 201, it will provide a failure report and not process. Again, you have been warned.

Open Excel and create a header row with each column for one item and they look like this, syntax matters so check the docs if you are not sure!
emailAddress  action subscriptionid givenName  familyName  language  timeZone  country

Details to be put in each column under the heading:
Emailaddress - put in the users email address
action - Add (Add is used for new people to be registered/provisioned, see here for the other choices)
subscriptionid - Found once you login to Connections Cloud and go to Admin-Manage Organization from the top right side, then click on Subscriptions from the left side and get the Connections

Subscription Entitlement ID

givenName - First Name
familyName - Last Name
language - en_US for US English (Language list here)
timeZone - America/Atikoka (This is EST, Time Zone list is here)
country - US (Country list here)

(Originally IBM also included password, but since the system automatically sends the user an email with a temporary password with the links to Connections Cloud and to change their password, we figured we did not need this option. If you think you need more options or more specifics in registering people, here is the complete list of field options.)

Sounds so simple, right? So you fill in the spreadsheet, then click Save As, find the basic .csv option and save the file. Oh, but you need a specific name as well, see here for more details.

Format of the .csv file name is: customerId_prv_seqnum.csv

customerid -  Found once you login to Connections Cloud and go to Admin-Manage Organization from the top right side, then click on Organization Account Settings from the left side
prv - leave as prv
seqnum - you need to go to http://www.epochconverter.com for the UNIX time that the file needs. Keep in mind all future csv files must have a time stamp after the prior one or they will not get read. A bit of a PITA but understandable for an automated process.

so an example might look like this: 22792279_PRV_1556820735.csv

Now login to your ftp client and the LLIS and upload the file. My efforts showed the file was picked up by the server every 7-10 minutes. 200 people would be registered in about 10 minutes.

Once the file is picked up, the ftp site will add 3 new folders to your login location, error, report and processed.

If all goes well your file will be in processed and your report will show a new file for each upload and a code of 463.

If it did not go well you will see your file and a trace file in the error folder and the report will tell you which line failed and why. Usually syntax, I had some cut and paste spaces in a few cases that caused me issues

Great, moving along now we need to create .csv #2 and get all these fake Connections users real Sametime accounts.

This one is much simpler because we only really need 3 columns:

emailaddress

action

subscriptionid

emailaddress - put in the email address

action - AssignSeat (this is so the existing registered person gets Sametime added to their account)

subscriptionid - Found once you login to Connections Cloud and go to Admin-Manage Organization from the top right side, then click on Subscriptions from the left side and get the Chat 

Subscription Entitlement ID


Name the file as above but change the timestamp and upload the saved .csv.

You can login at anytime to your Cloud instance and check the users have been created and have Sametime included in their options.
And that is how to register users that are not using Mail into Connections Cloud and you can do this for the other options or when you need to migrate their mail later on:Connections, Docs, Email, Traveler, Meetings, Verse, Chat

Good luck and remember, syntax matters!

Hey You!

Yes, You! 

You reading this post. 

You have a job to do. 

Sadly I know from experience only 5% of you will follow through on this, but here it goes anyway.

If what we have been doing all these years in the Domino space did not change anyone’s opinion, why should it now? The answer my friends, is it can change, only if we change.

When I set out writing this blog, over 1,000 posts ago, I had started and stopped a few times while I found what was missing in our YellowVerse. The Evangelist. IBM did not, and in some ways still does not, provide the information people in companies today need to help them keep their jobs, and thus IBM hardware and software, soon to be HCL software.

The SWAT teams, the Tiger teams, the Men in Black (I was one) did not publish anything public over the years. They were probably not allowed (?!) and so it happened that IBMers told me to keep writing and doing more, because their hands were tied.

The only exception, was when Antony Satyadas ran his "Project Liberate", to compete against MS, which was really about price points. His efforts were the closest anyone came to really pushing back against the world and promoting Notes & Domino. Sadly that was short lived and in 2008 and 2009. As we know, the CXO never chooses a product because of functionality, and rarely on price alone.

So what do I want you do? I want you to earn your IBM Champion (hopefully soon to be HCL Champion) status by being the person that your company needs, wants and relies on, and not in an the usual administrator or developer type of way.

Your mission, and you really have no other choice but to accept it, as you will see, is to make every.single.person in your company know what Notes & Domino, Sametime, Traveler, Connections, etc. do for your company.

If you have Connections or Sharepoint it will be pretty easy to accomplish this task.

Stealthily or upfront, makes no difference, you can do this, and you will, we will get to why you should do this soon enough.

Afraid your boss will go crazy on you? You are making them look better, even though they will say otherwise. Tell them you are helping their cause by asking for more budget to support all the great applications.

Your peers will think you are crazy….until they “get it” and start doing it themselves for their own applications and areas.

You need to start simple, here are some ideas.

1. What applications do you use inside your company that run on Domino? You may not even know what they all do. Look at your Domain catalog and get some clues. Ask people, look at the apps, if you have access, and think about these questions:
2. What does this application really do for our company? Does it onboard people or make the process easier/faster, manage passwords, handle expenses, payroll, sales, marketing, audio/video, PR, manage executives calendars, etc.
3. How much money does this applications make the company? There is a reason Fortune 100 companies still run Domino applications inside their world, because they are critical to their businesses.
4. Alternatively how does this application save us money/time/resources? If not, you may want to raise a new project to your boss to retire some older ones.
5. What applications could benefit from some new coding or UI/UX? Why raise the downside? Because if the app is so meaningful, it should be treated like an Enterprise application, not a back office cast off.
6. Going Cloud or staying on premises can also get the same treatment because there is a reason you have chosen to go that route.
7. Support ticket updates. This can be tricky but important. If you know that you have rarely seen repeat tickets from users, this is a high rate to promote yourselves as permanently fixing issues. You may see how many people you supported in a month, or a year, and realize your reach is much more than you thought.

There are unlimited possibilities for you to provide these “status updates” or blog posts or wiki details inside your company. Talk about the data, the business value, the greatness that you love.

Start with one item, alternate every week or every few days. Explain it in business terms and in your own way.

You will slowly get feedback, and followers. You will also get complaints and enhancement requests, both excellent feedback for you and your team. If you know how to respond to the complaints, do it, if not, ask me or one of the other bloggers or IBM Champions.

You may get known as The Notes Guy or Lord Admin or Domino Guru or Lotus Evangelist. And that is always a good thing for you. You may also want to share and discuss some of this with your IBM/HCL or Business Partner representative when the opportunity arises since they can help you further.

Here’s why, if you read this far…

Your job is at stake.

Period.

Every single day/week/month/quarter, maybe not now but down the road, if you don’t do the above “promotions”, your management, and your users, dream up ways to get some other product brought in to be used because they don't even know what they own or run.

Not fair? No, it isn't, but you need to fight back and find a way to get the word out.

If your company does get that far, guess who is probably out of a job? You might get retrained, but so far, from my view, that is about 25% of the time. Not good odds.

It will be hard, you will get flack, and you will think no one is reading it, and you might be low on the totem pole, but if you have tagged the posts well and sprinkle in some magic terms that relate to your company business, you will start getting noticed. 

Be prepared, don’t just say you were doing this for fun, or because I sent you, provide your mission statement.

“My job is to do the best I can for the company and encourage management in their efforts and by providing this data I believe will make us a better company”.

Or something along these lines.

No double speak, no BS marketing mumbo jumbo, no buzzword bingo, just straight and to the point.

Nothing hurts as much as an ignorant executive make a choice that may not be in the best interest of their company without pointing out to them what their business value is, and why they have it. They don't know, often don't care, and that is why this is so important of a task I assign you.

This is not a technical battle front, it never was aside from the early days because no one did anything like Notes. Yes, we have new goodies inside R10, and down the road R11, but those need to be put in business benefit terms, as I have written about previously.

So, are you going to save your job?

Going to be a part of the next generation of Domino applications in the world? Become an IBM/HCL Champion next year because of what you started this year?

Or going to live in fear forever.

Need help? Reach out to me through any number of ways from my blog or other ways. I am easy to find.

Why I Love Domino Lightning Talk

A few people asked so I am posting my talk as i had written it up on my 24 hour plane trip to Think.
I also did a 2 minute reminder for admins, developers, devops whatever that you can save/protect not just your job but your hardware or software by keeping management aware of what these things do to make or save you money. Your executives have no idea, nor care, until they can truly understand and visualize the correlation.

Lightning Talk Speech:

Imagine you are a startup, an entrepreneur, just starting out on your journey in business. What will you need on your journey?

Most people would say you need a company name, which then provides you with a Domain name which in turn leads you to an email address, right?

And now you are business right? Because an email address and a domain are a line in the sand showing you are committed to an outcome. Or at least a start.

But, not so fast.

You need to start booking meetings in a calendar, you need to start saving emails, phone numbers, sales, and other CRM related bits of information….and a spreadsheet is NOT THE WAY to run a business!

And of course you need something to sell, or you need a platform to build an application on, one that will work across desktops, devices and operating systems that you can sell maybe as a SaaS offering.

You also need a website, a blog, 613 social media accounts and how to manage them or interact with them.

Damn that is a long laundry list, isn’t it? And we haven’t even gotten to HR, finance, taxes, vacation days, company holidays, monthly reporting, let alone quarterly or annual reports.

And you want a platform you can share with your vendors, contractors, employees and make it easy to collaborate without having to login to too many places.

And of course security is paramount.

Maybe in the cloud, maybe on premises. Maybe hybrid?

And what if I told you there is only one solution that can do ALL of this for you, today and for the future?

Would you buy it?

Would you want it?

Would you use it?

Would you sell it?

That my friends, is the beauty of a Notes and Domino environment. You never have to leave it to login somewhere else, to synch this or that, to “add on” security. You can do almost everything from one little self- contained NOSQL solution + Adobe Acrobat and an Office suite. Hey, no one can do everything.

No other solution exists that can do all of it at once. No, it is not perfect, some parts do work better than others, it is not a panacea.

I know what you are thinking, if it is so awesome, why do people not use it? Well, that is a different talk. Talk to me afterwards or at lunch.

You know, I have rarely heard Exchange admins saying they love their Exchange server, how about you?

In contrast, many Domino admins say they love it and mean it wholeheartedly.

A majority of the Fortune 100 companies run Domino for apps that run their businesses. Think about that for a second. REPEAT IT!

In 2009 IBM said more than half were using it. I tried to find newer data but nothing definitive with % from 10-45% so suffice it to say, it is out there and people use it, even if users have no idea about it, just like Mac people run Linux. You all know your macs run Linux, right?

What happened really, was I was introduced to Notes R2 and fell in love with it immediately. Why? Because I could not understand why if I worked for a company, and this was a Wall Street bank, why information had to be so hard to get, find or use. Weren’t we all one big happy company?

And here comes this yellow like the sun, breathe of fresh air that says, hey, share information, don’t horde it. 1+1 can equal 3! I volunteered to be on the team managing the Notes server, as the server was called back then, and rolled Notes out to everyone. And it was awesome!

I still love it and am frustrated when using other products that can’t share information easily or need my data in multiple depositories. These apps aren’t sharing, they are hardware buying apps or in Microsoft’s case software buying.

You know Oauth? Please, we have had IDs and certificates in place from day 1 over 30 years ago. What a completely different internet it would be if we had produced a Federated Directory to handle millions of people’s IDs.

For over 25 years, I just turned 50, 7 days ago, my client of choice for personal use and business has been a Notes client.

We should be so lucky it will be around another 25 years. You and I should be so lucky to still be around in 25 years.

My friends, some are admins, developers, even general users, found something in Notes and Domino that works for them. Write some simple apps! Start with some out of the box basic templates then go to OPenntf.org and get some awesome ones!

Then make some changes to them, customize them, and before you know it that little app is running your business.

And what makes it soooo amazing is those applications live on, not just for a year or 2 but decades.

Sure, you DB2 people say the same thing, but no one, no one, interacts with your database, just your data in it.

With Domino, we get to create the UI, the UX, the world our users live in! Granular security down to the field level and multiple levels of administrators or owners and you have a very flexible, yet secure, environment.

Domino lives because of this security in many industries!

We don’t care what hardware you run it on! We don’t care what OS you want to run, we do it(some PM is going to kill me for that one)! We cluster it all, Windows and iSeries, Zseries, AIX, Domino doesn’t care, mix and match to your heart’s content.

We don’t care what language you need the UI in, we do it! Because that is how you get people to share and care about your product, you customize it for them or better yet, let them customize it for themselves.

I got my wish, I worked for Lotus because I loved the products so much and someone believed in me just as much.

Because it is not an easy fight out there and we needed a Lotus Evangelist then, and now more than ever.

Microsoft loves their silos, to them it is about the worker working, Sharing…to a Point and not open sharing.

Domino shares forever, which is the point.

Once you as the user start playing with it, you find you are only limited by your imagination, and coding ability, to really enhance your business.

My personal favorite part is how Domino monitors itself…and other parts of your world. You can tune your notifications to so many different things you can get overwhelmed at first but as you experience your environment you start knowing what is “normal”.

If you have interactions with other environments you can monitor your connections between Domino and them in most cases so if your Cloud server is down, you get notified. How awesome is that!

Your cloud vendor doesn’t bother to tell you, but Domino can!

Still not convinced?

How about this one….Spotify makes a big deal about taking your music offline with you now.

How cute.

Notes and Domino have been taking ALL of our applications offline from day 1. On a plane, train or hot air balloon, you can get your work done, without an internet connection.

Oh, and mail just happens to be THE MOST elaborate application that Domino runs.

Us Yellow Bleeders as we call ourselves, are rabid fans of Domino, just as you may be about your own Champion area. Everyone finds what they need and loves, some of us just found it earlier in life than others.

IBM THINK is Next Week, Here is How to Find Me

I fly in from Israel, via Boston, Sunday and spending it with my cousin's new baby.

I will see some of you early Monday morning at the Champion breakfast.

For those in the Champion sessions I will be giving a Lightning talk along with a few other Champions from across IBM.
Why I, and you, (should) Love Domino
9 AM - 10AM
Moscone South Level 3, Room 301

Wednesday morning I am presenting my customer Case Study, in an open format to encourage people to ask questions rather than talk about the good, and bad, things we did. Slides will only be used if you don't ask questions.
Session 4572A - Why This Global law Firm Does Not Miss Deadlines
8:30AM - 9:10AM
Hilton Union Square - Yosemite A

Also Wednesday I am part of a Champion round table discussion
The Cloud and Competitive/Evangelism Activity
3:30PM - 4:10PM
Moscone South Lobby
IBM Champion Area

Aside from these defined events I will be roaming around and the best way to find me is via Twitter (@Lotusevangelist), what's app/call me (ask me for the number), Facebook Messenger, or if you are in one of my workspaces, Slack.

I am leaving Wednesday night due to other plans in Boca Raton, Florida and I hope to see you all before I leave. If you want to catch me in Florida let me know..

Breaking the Unwritten Rules of IT for Your users

At Social Connections XIII this morning I gave my presentation on how to work with the unwritten IT rules.
Break the rules, tear down the barriers, ask more questions, ask for help.

For those who want the slides, here you go...

Breaking the Unwritten Rules to Help Your Users from Keith Brooks

At THINK, Therefore I was

55+ kilometers I walked last week.

For a conference.

The IBM THINK conference.

In Las Vegas.

30,000 people at an IBM Lovefest for 5 days of 3,000+ sessions.

I can only imagine this is what Woodstock was like, awesome speakers and musicians, great amounts of love and imagination and when you left you were worn out beyond belief.

My bad knee needs a vacation.

I was busy almost every day with sessions I gave, sessions I attended and various hall way meetings with IBMers.

Some sessions ran, some in mythical rooms (lacking maps it was hard to find some rooms), others never ran for unknown reasons. I missed more sessions because of the app that synched incorrectly dates and times. I hope they fix that for next year, and give us access to it much earlier.

HCL

My discussions about the HCL deal were interesting, the ICS teams strongly believe this is going to be the best thing yet. The fact Quickr was even mentioned made me pause to think maybe they were really looking at ways to rebuild everything. But dreams aside, the deal will run its course and this year, well really 2019 (presuming R10 comes out in Q4 2018) will be the make or break it year. Barry, don’t worry, I will let you know our top 10 webadmin needs.

THINK Academy

The IBM THINK Academy was a great place to spend time. The life size BattleShip game, professional head shots, Watson, labs galore, Soft Skills sessions where I and many other IBM Champions gave our time to help the next generation and most importantly…food and drinks all day long.

I attended one lab and it was run by a developer advocate Erin McKean, her avatar is a pink robot, that was great, sadly it was the only one I got to be a part of at the show. But it was run quite well and easy tutorial to follow. For more details about it, see the lab on git hub here.

I had more people at my soft skills presentation on speaking, Monday, than my microservices session on Thursday. To be fair, the latter was near the end of the show and attendance was way down by Thursday. I will post about the Q/A from my Soft Skills talks because that was enlightening.

Notes and Domino

Yes we will finally get to use .xls instead of .123 for import and exports. And a few things we have been asking about for years but the HCL team is listening and if you have enough information on why you want/need something, they will seriously think about it. Go to Gabriella Davis's blog post which includes her presentation on what is new, I can't do it justice.

Sametime is NOT Watson Workspace (WW)

Yeah, that is obvious but not to everyone yet. Sametime is staying on premises. WW is web/cloud based.

Sametime was Mentioned but nothing pronounced other than some licensing changes and a possible return to "just chat". Rumors of all kinds of things from a streamlined full stack to a completely microserviced architecture were tossed around. Of course it was dwarfed by the WW information. The new shiny in everyone's eyes. Helps it has Zoom built into it and its infancy is growing so stay tuned.

Connections

Dwarfed by the HCL stuff, Connections had sessions and I went to the troubleshooting one from Roberto and Sharon. Great stuff if you need to dig in deep. Grid looks good but I don't spend much of my time on Connections, although I will be in 2018.

Before I forget , I send my apologies to Heather Graham for cornering her about some things, but knowing each other for 10+ years it happens that some frustrations some with the discussion.

Thank Yous

Thank you to all the IBM Champions that I met for the first time and the usual cast of characters that I call my friends for helping me out or just talking through ideas or just spending time together which in some cases has been years apart.

Huge thank you to Alan Hamilton and Libby Ingrassia and their staff of IBM Champion wranglers. We are not an easy group to please and can be rather vocal when we want to be and they handled all of us quite well. They also supplied us with swag of the best kind and even got the front row tickets fort the concerts for everyone. They also helped get us some speaking options and other meetings of the secret kind so for all they do, thank you!

Thanks also to the team in THINK Academy that engaged us and let us have some fun in their areas to help people who wanted something other than tech details.

Parties
A great shout out goes to Ephox for the never miss Aussie Party, the many Business Partners or Vendors that invited me and everyone to imbibe and enjoy ourselves. For the ones I missed, or could not connect with, my apologies, I tried, but there are always plans and misses at the shows. There are also serendipity occurrences you can only put down to being at the right place at the right moment in time.

Skateboards

Thank you to IBM for the speaker gift certificate for the Logo and Book store. But $40 was not enough to get the skateboard. Libby, can we get IBM Champion ones? J

Next Year

Next year in San Francisco, in February is the next time this will happen, will see what the future brings before I commit to do this again.

A Sad Note

Lastly, I may not have been as much fun this year as usual. I found out on Monday that my best friend’s father passed away and I could not be there for him in Florida, or home in Israel for the burial. No doubt this influenced my time at the show and the nightly activities. RIP, BDE Rabbi, as I always called him even after I was old enough to call him by his first name.

As I head home finally, been away for 12 days, and I write this at 10,000 feet above the ocean I wonder if anything I saw will keep me busy for another 20 years like Domino has for so long. I don’t know. Time will tell. Then again I doubt Ray Ozzie thought Notes and Domino would still be alive.

Presenting Presentations 101 Session from the IBM Think Academy

I just finished giving my session on the soft skills and other tidbits a person should think about when presenting or building their slides.

If you were lucky enough to be here in person, great, if not, I can help you or your company with your presentations in person or online. Ask me how.

Presentation on Soft Skills, Hard Skills, Body Language and More from Keith Brooks

Thank you to David Hablewitz for his input.

Remember, all the world's a stage and we are merely players.

A Beautiful Domino Environment

It is an incredible treasure trove of applications, planning, architecture and user attention that we all wish our companies would provide.

A true work of art, this is the environment I want to show everyone and be proud of that I was the admin, if I had built it. These days we rarely get to extend environments like the early days. Change management, mergers, fiefdoms, lack of training/knowledge and just fear of the unknown prevent us from helping customers sometimes.

Dozens of servers, dozens of application directories on each server, you name it they used it or tried it, sandbox apps, nifty 50, OpenNTF templates, apps even I have never seen used in the wild, and I have seen a lot, and have discs of misc. templates from books long gone to history.

Except, it is The Titanic of Domino environments.

The framework is all there, the structure too, sure it lost all the servers along the way as consolidation brought it to this point of life. It has been unearthed, by me, because it needs to get moved to a new physical server. The effort is not lost on me and I am in awe as I open apps that ran the IT department, handled changes and ID files and looks like a well maintained and curated environment with IT people that documented everything.

It is pure and regal just like it was when it ran this Enterprise's world. How would it have known that a merger or two would cause leaks in the infrastructure and the leadership to lose faith in the abilities to keep them running..

It could still get up and run today, bring everyone back, there is life here! I shouted in my head. But all I could do is be a voyeur and help it move to what may be the final resting place.

After all how long do they need this data?

Why would they no longer leverage these applications?

Sadly, it is not coming back to see the light of day, having been put down a few years ago and now sits as a read only backup documentation server.

Like the underwater footage of the Titanic where chandeliers, art, gold, dishes and windows live on and we can relive their beauty, so I sat in my remote desktop just amazed at the art in front of me that will never see the light of live data usage again.

So much awesomeness, so much sadness.

Where's Keith? Trip plans and my sessions at IBM Think

Where's Keith between March 15th and March 26th? 

IBM Think from Sunday the 18th thru Thursday the 22nd I will be at IBM Think.

Send me messages on Social Media, Twitter(@lotusevangelist) is preferable or Watson Workspace, but any one of numerous ways will work, if you want to meet me or have business to discuss with me like jobs, projects, training requests, competitive pitches coaching.

I will be flying to LAX via CDG on Wen the 14th Air France 10:20am if any of my European friends are on that very, very long flight let me know.

Hopping a flight from LAX to Vegas Saturday night because as you will see below I have a busy morning.

I will be speaking or guiding discussions as follows:

Sun, 18-Mar

10:35 AM - 10:55 AM 

9239A How to Engage More Customers and Potential Clients While at Think

MGM Grand Conference Center, Level 1 - Room 103

10:55 AM - 11:15 AM

9240A Birds of a Feather/Roundtable: Promoting IBM and Vanquishing the Competition

MGM Grand Conference Center, Level 1 - Room 103

Mon, 19-Mar
3:00 PM - 3:40 PM
Hone Your Communication Skills - Powerpoint and Presentation Skills, Intro to Body Language Workshop
At the Think Academy, located in Mandalay Bay, 2nd floor, Shoreline Ballroom

Wen, 21-Mar
12:30 PM -1:10 PM
Hosting a Champion Chat: So You Want to be an IBM Champion
Champion Corner Bayside D

Thu, 22-Mar

10:30 AM - 11:10 AM

2858A I'm a Lego Man Living in a Duplo World

Mandalay Bay South, Level 2 - Lagoon B

1:00 PM - 1:40 PM
Repeat Session: Hone Your Communication Skills - Powerpoint and Presentation Skills, Intro to Body Language Workshop
At the Think Academy, located in Mandalay Bay, 2nd floor, Shoreline Ballroom

Beyond that I would say look for me in my Champion gear but there will be over 200 IBM Champions walking around.

I will be taking the late flight to JFK on Thursday night and then a Sunday afternoon back to Israel direct from JFK should anyone be flying my way.

6th Time IBM Champion Thoughts

I think last time I pretty much laid out everything I wanted to say on being a Champion and what one can do to become one. Turns out it was a very popular post.

Thank you to my customers from other partners and projects, my clients, my friends (inside and outside IBM) and family for nominating me or voting for me. Especially like to thank everyone in the various forums, chat groups, bloggers that help me succeed in my day to day world as much as I hope I have helped them in theirs with my support and posts and archival code :-).

More details on the 2018 champions from Libby here. 

The IBM Champions program recognizes innovative thought leaders in the technical community and rewards these contributors by amplifying their voice and increasing their sphere of influence.

An IBM Champion is an IT professional, business leader, developer, and educator who influences and mentors others to help them innovate and transform digitally with IBM software, solutions, and services.

1400 nominations

650 Champions Elected

62% renewing

38% new Champions

38 countries represented

6 business areas, including Analytics (34%), Cloud (25%), Collaboration and Talent Solutions (24%), Power Systems (9%), Storage (1%), IBM Z (7%)

If you are going to IBM Think find me and my fellow Champions on User Community Day / IBM Champion Sunday.

If you go to any IBM events this year and see someone in IBM Champion logos or jackets or backpacks or whatever it might be, stop and say hi and meet some awesome people from the sales, technical, marketing and business world. 

Serverless Presenting at IBM Think

Greetings one and all to my first blog post of 2018.

I gathered you here today to admit that I was rewarded by my creative writing efforts with an acceptance email to come speak at the ultimate IBM event of the year, IBM Think.

In 2018 IBM has decided there should only be one event to "rule them all" and dropped all of the division events including many of my dear readers favorite Lotusphere IBM Connect.

Las Vegas, where the event will be held at the Mandalay Bay on March 18-22 will be like going to an all day concert where you will listen to everyone, but really just want to hear a few artists.

Naturally my ICS side hopes/expects there to be enough to keep me and the faithful happy.
With an estimated 100 tracks (just kidding, but if a normal event has 5-10, this could have 30+?)I also look forward to learning and seeing more about other areas of IBM's world that most likely you, and I, never knew existed. Examples? How about:

• The AI Bar where it knows your mood when you walk in and provides the appropriate drink.
• The IoT Plane Seat that automatically reduces the movement of your chair if you have unruly adults behind you.
• Collaborative lunch plans when your email/chat/IM/text/messenger/Facebook/Twitter feed senses you should eat and go with people ready at the same time. (choice of foods is still left to you)
• Teenager Security, keeping you alert to when your teenager....
• Beer chilled data center servers, because once you move non essential stuff to The Cloud, you need to get some ROI from that space and every company should have their own microbrewery.

Yes, in addition will be the Websphere, DB2, Tivoli, MAAS360, Trusteer, Smarter Planet, I P and Z series hardware, Kenexa, Redbooks and lots of things you never knew IBM sold.

Okay, what am I presenting on you ask? Here you go:

I'm a Lego Man living in a Duplo World
"Try it you'll like it", works for food, alcohol and TV shows, but doesn't work very well for software, does it? You know what works in software? Headless, adminless, serverless, payless parts and pieces. We live in a Lego world and piece by piece you need to build your world with as little as possible that is interchangeable as well. Finding the right piece that fits just the way you need it to do so, is all that matters.

I know what you are thinking, wtf is he talking about? 

Honestly when I revisited my submission notes, I am not sure either, my notes scribbled at 3am were impractically illegible.

How do you try IBM Cloud when you are not a developer? It's like going to the Whisky bar and being unable to make a choice because you never drink scotch, whisky, bourbon or rye.

Can one just "use an email service" without a server and license? 
Should you? 
Would you? 

How do you manage all these parts and pieces? Do you use a different piece for security or trust the one inside the IBM(or AWS, Azure, etc.) Cloud?
How do you monitor them since any one part can fail and kill your solution?

All of this and more, well what will fit in my time slot.

If you have any ideas or thoughts on this, questions, or maybe your company provides some of the tools I discussed, let me know about them.

See you all in Vegas! For more information go to IBM Think.

Thanks Spamanda

Our fearless leader, cat herder, rock singer, crazy cat woman has been given a chance at even more greatness and is joining Salesforce. The "XI" forum inside there grows daily it seems.

She got to know all of us pretty well while she ventured across the world for all the LUGs and other events that we all have partaken in over the years. 

Her efforts to make our experiences as Champions memorable paid off every time. When you consider the cult of personalities that we as a group exhibit, this is not a small feat.

Always helpful when I needed her, I am sure in her new role she will be even more helpful to everyone she works with and wish her much success. 

She will now have to find another supplier of Kinder eggs.

Your presence will be missed as you leave a big microphone for the next person to fill.

Why Experts Save You Money

Did you ever hear these from clients or prospective clients?
"Your fees are too high!"
"You want how much to do this?"
"I can get a <insert tech solution name> person for $10/hr why do we need you?"

I have heard these, and many others too over the course of my career.

Now let's hear how some others see this issue, these are general references not specific to anyone or anything.

• Sales advisors tell us it is because we have not sold the client on us and our solution that the price still matters. If they are not sold on using us, price becomes the scapegoat. This is true.
• Marketing advisors would say our value proposition is not clearly reaching out target market and we should either move down or up, depending on our circumstances and expectations of clients. This is true as well sometimes.
• Financial people would tell us that they have a budget they can not exceed, which we know is not true because if the CEO, or another executive with power, want something, they get it, no matter the cost. This is true too.
• Technical people will tell you they can get it done in a day or two. However, they first have to clear their existing project or support items and then involve a few teams of people and plan the change management, etc.. This is true too, except it will not get done until next year, usually.

What is rarely understood, although we do explain this all the time, is your code-monkeys will spend days trying to fix something that an expert sees and can fix in a few minutes or hours. When this is an internal resourced project, it seems, no one cares about time or cost. When it is an external resource, that is another story entirely.

A friend of mine recently spent, per their post, 5 hours on an email configuration issue.After I asked why they didn't ask my help for what I know to be a five minute fix, we then walked through the config and solved it. Even though they knew I have spent over 20 years on messaging systems, they did not ask for help until they had wasted quite some time. ( I am still hoping they used hyperbole and it was really an hour or 2 which is still too long)

Now, if they are the hourly billing type of person they have a dilemma, do they bill for the wasted hours of troubleshooting or part of it or none of it? If they bill by the project, this would not matter because things like this are expected and included in the pricing. It never makes one happy, but on the other hand, you gain valuable knowledge and experience to solve a problem for next time in seconds, and THAT is huge money to be made...when you bill by the project and not hourly. 

Of course, I can't bill for five minutes of work, well I could if they weren't my friend. The bill would be like the famous joke about the guy with the hammer who knew just where to hit the machinery. I could bill anything just to solve the problem, whether it took me five minutes or five seconds. 

Yes, cheaper solution providers exist, but they are not IBM Champions or Microsoft MVPs or Salesforce MVPs or whatever leaders in their respective fields that while we may not have encountered every issue, we are very battle tested and call upon our other friends to help us because that is what experts do in life.

We trust others to help us in return for the help we lend them. This for me is one of the best things about being an IBM Champion and knowing people that are the equivalent across many platforms. No one wants to ask for help, it is seen as a weakness, but once you get over this your world is much better as is all the people you engage with over the years.

If you are an IT manager, price means nothing when the issue is Enterprise important. If you think otherwise, your company will never get ahead of your competition. Work with experts who help make you look better to your boss, not cause your boss to look for replacements for you.

To Tableau, or Not to Tableau

This was the question I had as I reserved a space at the event held today here in Tel Aviv. I was supposed to go last year but was out of the country at the time.Nice view we had.

Tableau is about data visualization. yes the same stuff we did 30 years ago with 1-2-3 or Excel but smooth, "simple" and flexible to work with many, many forms of data. They went public in 2013 and since have steadily grown in awareness and revenue. Tableau may not have been on everyone's radar but it is showing up more and more.

Dashboards are the low hanging fruit, embedded systems data, advanced analysis and problem-solving once you get some real data views is when the fun starts.

My impression was the event would be a local Business Partner running the event and maybe 25-50 people would show up for an afternoon event between 2 and 5 pm. Which would be great as I wanted time to talk to them about the ecosystem, project work and length and recurring revenue streams.

Oh boy was my thinking wrong!

My estimate, confirmed by the Tableau people, was over 300 people came and it looks like as many as 400 had replied they were coming. And this is in Israel where I have been at full events that barely had 250 people. Interestingly many startups here use it for client reporting and proof that their marketing or advertising or whatever the solution, is working.

If you wonder if this is something you should be looking into, if you haven't already, the answer is definitely yes. London friends they are coming to you June 5-7, register here.

The time was meant to have networking, for the 5, yes that is correct, 5 Israel Business Partners to get time with everyone. Even if I wanted to be a  BP, I can't, this year. I don't really understand the thinking, but I was encouraged to apply anyway as they review their partners every year, similar to how SalesForce does it. More on this later in this post.

After networking, we had a quick demo from the UK Sales leader Josh and his Product PreSales specialist Rafi. I say quickly because when speaking in a foreign country, native English speakers should slow down their delivery so everyone can process what is said, and also explain as they go along what they are doing to create the demo. The exuberance Rafi and Josh displayed was great, but I would have preferred a little more explanation about the way she built the views for the demo.

There was a brief slide deck from Laurie as he tried to explain that once you build a dashboard the interested parties can start to really expand on their knowledge and play with it further.

I think there are a little way to go for this part as a non-IT person does not think the same way as tech or data people.

As an example, I, like most of you reading this, understand databases and views, SQL calls and other aspects of databases but because of a lack of education, most end users do not. They can learn, and some do, but many just don't want to learn or change. A problem we all face no matter which solution we choose to use for even basic functions in business.

Thus my impression, given the demo was already seen, is someone would become the guy in the corner that is the Tableau expert rather than many users editing it. That is how I first met a few people in the Lotus Notes world in the R2 days. And I can see people with Tableau interests ending up in the same way.

Great, I love it, let's get started! Well, hold on a second there. It is not so simple.

• They have a 14 day(30?) trial period. Not long enough IMHO for your average consultant or corporate person to get their head around it.
• Very pricey options, per user ($999) to get a license to work with it but to save it on a server and not just locally you need Professional ($1,999).
• No developer license or option. Ok, so how do we get it?
• (They have student/teacher Desktop editions)

BUT, there is a "free" public edition here for Windows and Mac and you can read the details.
Ok, so it is limited, but should be enough for us to get our head around how to work with it.

Ready to get going? Try these:

Quick Start in text form for those, like myself, that prefer textual information
Training Videos for those that like visual learning
Long(1 hr) videos on how to via youtube
An amusing example of Data Visualization to help you build your first
There are also various forums and user groups so the community is engaged and even shows how to get Domino to work via REST and ODBC and DB2.

Getting back to the Business Partner discussion, it seems that the expectations are for customers to seek out Tableau partners and work with them on their projects. I can see this as companies move away from training people on new items and prefer to outsource projects. However, I also see it as an internal benefit that should be given proper training to get the most out of it, especially at these prices.

There is a fee to become a partner but once you would be down that path it would be expected.

Coming from the Lotus and IBM Collaboration space my view is tableau is seriously limiting their growth potential by not having options available for consultants or small services teams or even individuals.

Maybe Tableau really does send leads to their BPs around the world from the people that request it from their website. As an end user, this page leaves me wondering what the difference is between the 4 types of partners and why 2 of the options search by country, region, industry, and certifications while the other 2 sort only by region.

Perhaps the same confusion is what leads to the many requests to the Tableauthians (I know, somewhat Star Trek like but not sure what they call themselves) looking for consultants.

I could definitely have used this for past reporting and am looking at using it for some current projects.

How about you?

What are you doing with it?