Monday, March 2, 2009

A Tale of 2 vendors

As some know I had sent my laptop back to HP for them to fix the screen hinge damage. An estimated 10-12 business days or in normal language 2-3 weeks was expected.
Imagine my surprise when the email came 48 hours later that it would be on its way back.
Very excited to hear this news I brought it to the office this morning and unboxed it to find a note that says the ominous words "Drive reimaged".

Uh oh! Yep, HP wiped the drive. Now to be fair, I believe they gave me a new drive as well as a monitor because the problems may have been heat from the processor or drive or both which burnt or melted the hinge. Well that is my story and I am preferring it over the fact that for no reason at all they restored my drive to day one.

My laptop I notice now is slower than before but only because I compare it to my Ideapad, which I love, aside from its wi-fi finickiness.

Now the problem is in restoring my data to the laptop will take hours, about 7+. And I won't know if anything works properly or not until it reboots.

Thanks HP, but next time when I ask if I should include the drive, just say no and also don't promise my data will be fine if you know it won't be.

So moving on to Seagate. My love, we've been through many drives together, some good some bad but when you have a monopoly you will be the one everyone comes to. So it's a good thing they stand by their warranty and sent me a new drive so easily. Online site to handle it all, includes directions for packaging and within a week got a new one, in fact it just came.

Can't wait to use it, it will be part of a new server I am building, a Red Hat version for our portable server line as a few people have asked about it.

No data was on the previous drive and if it was, well no big deal it was on our mule. So off I go to format a new drive and play with Red Hat.