Wednesday, August 25, 2010

Fonts getting larger with every reply? Thoughts?

A quirky problem arose, and while I didn't think much about it at the time, it is becoming a problem.

Client, who emails IBMers quite a bit, and only the one person in the office sees this, has emails that progressively get larger and larger fonts as the emails go back and forth. Today's was 22 pages, shrunk down to 7 after we fixed it.

An odd situation if ever I saw one.

So far, unable to fully resolve it, but there is a technote, #1099606 ​that specifies that this was NOT RESOLVED IN R6 or R7.

Can any IBMers please let me know if this was resolved in R8.x?

Other suggestions I found include:

1- on the "Edit Current" check if the format of the text is "MIME" or "Notes Editor " then change it to either one and then try

2- on the "File" ==> "Preferences" check if the emails editor is " Word" or "notepad" then again change it to either one

3- when you receive an email right-click it and then check what is defined over there the Encoding is it "European" or what

We do not believe this is a Notes client issue per se, but still looking into it.