Tuesday, February 17, 2009

HP and me, looks good so far

Some of you know my penchant for HP printers is historically heavy with bias to any others.

Others know I have a new Lenovo Ideapad. As Dilbert said once, I hope she doesn't ask about the laptop.

Others will recall seeing me with my gargantuan elephant of a 17" screen laptop at LS08. Well this elephant, an HP 9027US is headed back to HP. It seems, hard to believe I know, that this laptop can run a bit hot and evidently leads to a problem in the left hinge area.
I found this out the other night when opening my laptop produced a gut hurting CRACK and I knew immediately what happened. I was upset, what had I done, I take such great care of this monster? Well started trolling the internet looking for advice on where to get a new piece of plastic frame and such as we DIY people do and was pointed to a website from HP dedicated to this exact problem.

Realizing my laptop was out of warranty, it is now an elderly 20 months old, just slightly older than my baby, I figured I was out of luck. But no, my serial number and part number and all are included for a free repair, including shipping.

Needless to say I was ecstatic and depressed at the same time. I could get it fixed, yes, but I had already thought about looking into new laptops.

As a Lenovo dealer in Thinkpads and Ideapads you can bet what I will be next time.

So they are sending me a box to Fedex it back and after about 10 business days, or in normal terms about 3 weeks, my laptop will return.

So good news for the Ideapad, it gets to run around a bit more now. Now if I can just fix a quirky Wi-Fi problem on the Ideapad all will be well. So if you try to ping me Tuesday and i am not online, its because I am backing my hard drive up from the laptop to some other drive...just in case.


  1. The sad thing is that I've had a 5 months old HP laptop screen crack literally due to this design fault. If it wasn't for HP loosing the laptop at their warehouse, I doubt that they would've admitted to a design fault and issued a new laptop.

    I had to fight them just to have a look at it. Never HP again. Worst warranty service ever.

  2. damn! I MUST get the backup done today.

  3. My client ThinkPad T40 was finally repossessed and I was issued an HP/Compaq 6910p, which had a much different keyboard layout and crashed/hung all the time. Finally got them to take it back as a "lemon" and reissue another of the same machine.

    So I said "never an HP" after that, and bought an IdeaPad for SWMBO and a new ThinkPad T400 for myself. Had a few odd crashes that don't seem to be hardware related but are still annoying. At least I love the keyboard layout :-)

    BTW, I long ago said "never again an HP printer" and have been very happy with the reliability of my Brother laser printer.

  4. Kevin, sorry I have yet to own a brother that DIDN'T break or wear out prematurely.
    Then again newer HP printers are nowhere near as well built as they were years ago.