Wednesday, November 4, 2009

CIO Magazine Email survey

I was just asked to provide my input for a survey which asked:
What features of functions are lacking within your company's current messaging environment? What do you see as the potential benefits of cloud computing? Let us know your thoughts in our new 6 question quick poll below. Results will be posted in the Downloads section later this month.

But it really is a survey about Cloud computing. As usual a flawed poll from the CIO group. Why is it so hard for them to accept that some systems really do work well?

At least they included Lotus Notes and Domino as an option this time.

They asked in 3 different ways about problems in your email system, then turned around and asked why you were moving to the Cloud. If only this was the truth.

If the majority of companies run Exchange as so many claim, then if CIO believes you hate it, that would imply that Exchange has issues. But if you ask about it, no one claims any issues at all! So what's going on?

The questions asked about what's wrong are as usual generic and could be any company without an intelligent admin. But there is the problem. They should have asked about their admins and if they are any good or need training, or if they ever provide them training or if they resolve issues efficiently. Maybe even ask how much is invested annually to maintaining it?

But then you get to where CIO is going, costs reduction. What if you only analyze the Cloud by costs reduction, is that fair or responsible? I understand there are tax/budget implications for capital expense versus expenses themselves. But there is also a state of mind for your business that just may backfire, even if it is only once a year and for some companies, however malcontent their infrastructure is, it's theirs and they want to keep it that way.

Maybe next time they will ask if one would stay with their vendor or switch or bring in outside parties to manage it, correctly. Because if they don't, wouldn't you fire them like employees? Sadly no, because the contracts are written to guarantee too much, in favor of the vendor.

Naturally I said, truthfully, that I have no problems with our mail infrastructure and only would think about the Cloud from a cost reduction (hardware, electric, etc.).