Friday, October 17, 2008

Fud Buster Friday #10 - I Love Microsoft

Really? You do? Like I love Jelly Belly's and their Candy Corn?
mmmm, Candy Corn, Lotus Colors too!
Well maybe you don't. After all many readers are Lotus lovers, but the gang from Redmond who read this, do YOU love Mirosoft?

When I was with Lotus we all Loved Lotus. Sure we may not have liked individual people or management some times but we loved Lotus.

I don't see this from the client base. When I ask people about how much they love Microsoft, I never get that feeling. I get, "I/we hate Lotus." I prefer Microsoft", I use it(Outlooki) at home" but never do I get a real love going.

YET, many BPs and Sales people claim their client(soon to be ex-client) LOVE Microsoft.

I love Visio, really, I do. Now do I love Microsoft for buying them out and adding it to the Office suite? Actually, in some ways I do.

Now on a Lotus side, I do like most of the product line, Love Notes & Domino and Sametime and in general do have a fondness for Lotus that is beyond explanation. It's just software.

And so it is with Microsoft, yet somehow instead of creating a ground swell of Love for their product they instead have an audience which feels captured at times.

If customers don't like Microsoft, why do they keep buying from them?
When I dislike a restaurant or car dealer or online shop or credit card company I won't use them again.

Perhaps some of these customers were in this same place 5 or 7 years ago and Lotus had sent them packing...now these same customers need to go packing from Microsoft but to where?

They can not go back to Lotus, even though it might be the right choice, after all they still have Domino applications running their business or operations, because they feel it would be a poor decision because it would lose them face or faith from their employees.

It takes brains and brass to say "We made a mistake", or even to say we are going to move forward with Lotus Notes because it truly does provide the best benefits to our company.

Or will these customers go to Google, The Cloud or some other direction.

Time will tell, but just don't tell your manager the Client Loves Microsoft because they know it's not true and you need to stop hiding behind your own FUD.