“A Manager’s Guide to Resolving Conflicts in Collaborative Networks” (Washington, D.C.: IBM Center for The Business of Government, 2007)
While researching my upcoming session at Social Connections VII in Stockholm, Sweden in 2 weeks I came across this article from 2007, naturally backed by IBM, on collaboration, conflict and accountability.
Lisa Blomgren Bingham, Professor and Keller-Runden Chair in Public Service, Indiana University and
Rosemary O'Leary, Edwin O. Stene Distinguished Professor of Public Administration, University of Kansas
wrote about governments and had much to say about networks, collaborative networks, in general.
The article that they reference from 2006 is titled, A Manager’s Guide to Choosing and Using
Collaborative Networks from Brinton Milward and Keith Provan.
Their slide deck is well worth a read, especially page 4, titled: Contrasting Approaches to Conflict:
Position vs. Interest Based Negotiations, or as we may think of it, silos vs collaboration.
" They conclude that although network organizations generally commit to achieving network-level goals, conflict among network participants is inevitable." - From a synopsis of the article found here.