Monday, May 14, 2012

Apathy or Retribution - Silo's Part 3

Continuing on with previous posts about Silos and being an ACE or an AS we now stop to think about some reasons for the middle ground people.

The two extremes, one side uses everything and shares like beer on tap overflowing a glass and the other shares nothing and could care less. They both work in their own way and should be respected for they have made a decision.
Most of the world however, or 95% of it, if I can warp an old statistics class idea, is in the middle. Not committing to do or not to do or even try. Yoda would not be pleased. Mostly they are paralyzed by the fear of retribution should they go up against something or someone they do not believe in or trust. they may also be stuck in the land of apathy, uncaring too much of the information because it does not touch their little world (mini fiefdoms).

So now that you got here, how do you get these people to go to the other side without paying the ferryman?

 In a post from October, I wrote this:

Stop Using the F, S and C words to Explain Connections

What I did not touch on was the need for people to belong and feel connected to others emotionally which is why they may use Facebook or Linkedin. That emotional need does not exist in business for most people. It's their job and unless they are 100% into their job and company the same need isn't there, thus the apathy. And also they rightly presume this may be used against them, thus the retribution.

Now compare this to a person who blogs about the issues within an educational organization who is trying to reach out to people who are affected by the decisions and yet the same people do not want to speak out or comment for fear of retribution by the community at large.

Now how do you as a sales person help your vendor sell their social business solution into a company? We have seen installations get tossed aside because of lack of usage. We have read about solutions that served them well for years to be tossed for something new. We have even seen some people choose to turn off some options because they want to force employees to think differently, the cold turkey method.

Buy-in from employees comes when they see their leadership making the effort and leading the way and showing the benefits to the company which in turn benefits the employees, or it should. Only in this way can you stave off the apathetic and assuage the fear of retribution.
It is not an easy process to accomplish and  it takes time to spread this across, especially if your company has been full of Silos and fiefdoms for some time.