Monday, May 26, 2014
Fix my printer or why remote management..
Doesn't work for every situation. There is nothing worse than a client agreeing to let you work for them remotely and then demanding someone be onsite every week.
So how do you do it? Will this break the deal? Cost you too much?
There are always possibilities but planning is key. Few issues really require onsite visits as remote connections to clients, servers and routers is common. So why do you need to be onsite?
Executives and their assistants usually are primary reasons. But unless a failure of their PC is involved, almost anything else can and should be resolved remotely.
Printer failure? Print to another printer and someone will get there to fix the printer, but when?
In this day of instant servitude(thank you Twitter and IM programs)how long can you make someone wait? Should a client of ours in Canada wait for me to catch a flight there? Of course not, but some will insist on it.
Why is it business people can partner together, but our clients refuse to accept anyone but us doing the work? Is it fear of shoddy workmanship? Is it fear of the unknown? If we do not have any other way to help service them as clients, as far as onsite efforts, what should we do then?
Remote service does bring excellent help to many outer areas and out of the way locations, sometimes war zones. Yet so few businesses accept that it can be more productive, less expensive and even provide excellent service. Yes, sometimes you get some problems, but would you rather have Wally around all the time? Or Dilbert?
The reality is you just want things fixed...now...and you don't care how, who or what does it...until it's your turn with the problem.
Tags:
customer service,
dilbert,
partnering,
remote,
travel,
work
Friday, May 23, 2014
Did That A-ha Moment Pass You By?
No matter your age, location, job status or religion you always have an opportunity.
Sometimes we do not see a light at the end of tunnel.
But it is really no different than trying to install a piece of software that is giving you a hard time and you just need that one little extra push or tweak to make it work.
Your life is the same.
While it's true, you regret the choices not selected, you always have time to make them.
Maybe not today or tomorrow, but this week, next weekend.
Your friends and family want to help you, no matter how weird an idea or plan, but you have to have one.
What if you don't have one? Not to worry, one will come to you.
Maybe you:
Have an application idea, there are people that can help you with it.
Want to write a book or play or movie, editors are standing by
Should spend more time with your kids, ask them what they want to do
Should also spend more time with your spouse or significant other, let them know
No matter what it is, you can do it.
Don't let anyone tell you otherwise.
Sometimes we do not see a light at the end of tunnel.
But it is really no different than trying to install a piece of software that is giving you a hard time and you just need that one little extra push or tweak to make it work.
Your life is the same.
While it's true, you regret the choices not selected, you always have time to make them.
Maybe not today or tomorrow, but this week, next weekend.
Your friends and family want to help you, no matter how weird an idea or plan, but you have to have one.
What if you don't have one? Not to worry, one will come to you.
Maybe you:
Have an application idea, there are people that can help you with it.
Want to write a book or play or movie, editors are standing by
Should spend more time with your kids, ask them what they want to do
Should also spend more time with your spouse or significant other, let them know
No matter what it is, you can do it.
Don't let anyone tell you otherwise.
Tags:
just do it,
life,
meaning,
time,
universe
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