A Manager’s Guide to Resolving Conflicts in Collaborative Networks

Found this while searching on some other topics. It is an excellent paper, from 2007 which describes some of the obstacles we will face as we strive to a collaborative social business. The document is from the IBM Center for The Business of Government.

Indeed the authors: Rosemary O’Leary, Distinguished Professor of Public Administration
Maxwell Advisory Board Endowed Chair, The Maxwell School, Syracuse University
and
Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University-Bloomington

do an excellent job of the pros and cons to this topic.

Here is just one nugget from the paper:

Interesting reading, some basic sales 101 but the outlines of steps to follow for different sections could be a course in its own for those who just can not get their head around everything still.