Speaker, Blogger, Author. Posts about HCL Digital Solutions, HCL Software, Lotus, Management, Collaboration, Competitive Intelligence and Strategy, Productivity, CRM and B2B Marketing.
Hogne Pettersen and I gave this session today at Collabpshere.
It is a mix of good, bad, bewildering, and impressive views about the whole O365 story, solution, and parts within it.
We could spend all day discussing this and are happy to do so if anyone wishes to ask for our help.
For more details, follow us on our Twitter accounts at @LotusEvangelist and @NordicCUG
It was great to be a part of MWLUG again now known as Collabpshere.
Please, in this time of need, I and the other HCL Ambassadors are asking you to stretch out your typing hand and give us one more effort.Hear Ye, Hear Ye. Whether tis nobler to be nominated, or self nominated matters not. What matters is ye help each other and recognize the lord, or ladyship that helped the most over the last year or so. So it is written, so it shall be done. #Dominoforever https://bit.ly/33uANFQ
— Keith Brooks (@LotusEvangelist) October 1, 2020
No Zoom is required. Honest.
It has been a tough year for everyone, we lost 2 uncles, many people lost other relatives, friends lost jobs, companies closed, and yet, here we are, knocking on 2021 to let us be an HCL Ambassador.
What do we do, when we can't see people? When we can't speak at conferences in person? When we can barely get on a plane (where I am we are locked down, again).
Ambassadors go above and beyond their day jobs to do some of the following:
Note: Edited October 6th with more details, see the end of the post.
Hello everyone, I know I don't blog so much about technical items, I have moved away from much of it towards product marketing and specifically CI, Competitive Intelligence.
But I have a few clients still that I help and this came up this week and as people posted in FB and other places about it, figured I should help the greater community.
If you have iPhone users already on Traveler, this is not needed for you....yet. These people are all fine, for now, and even using 11.06 because until it is a fresh uninstall and install, it relies on the "older" authentication method.
If you have a person who got a new phone in the last week, or maybe was a new onboard, then you were probably hit by the Traveler is not working problem.
I do not believe it matters which version of Domino or Traveler you run on the server-side. Of course, you should be on the latest version of Traveler, 11.01 Fix Pack 1 which happens to also run on Domino 10.x, not just R11.
The real problem is on Sept 29/30 release 11.05 was removed from the Apple App Store and was replaced by 11.06.
No big deal, right, apps get updated all the time.
BUT
Not so fast.
HCL slipped in something which only was posted 2 days before the update. Take a look at this technote which in its own words, was posted 6(!?) days ago.
Starting with HCL Verse iOS 11.0.6, support was added for Certificate Based Authentication. There is currently only one mode supported: the server (or access gateway) requires the client device to provide a certificate only. Requiring a certificate and userid/password is not supported. Additionally, this version of the client does not alternatively support basic authentication in the event the certificate-based authentication fails.
Ok, like any other admin I figured I would follow the paper trail of tech notes which would tell me what to do to fix this.
NOTE: NOTHING in the above technote is helpful, aside from the paragraph quoted.
Now I go searching on this Certificate Based Authentication and 11.06 I find this great session from my friend Milan Matejic (go follow him on Twitter, @Milan_Matejic90) which he gave at the last Engage conference before the whole pandemic started. His slides are here, and a video too and he provides a great example and way to create and merge this certificate.
BUT this is overkill, at least it was for my client.
So try the override option below first, then if not working, go back to Milan's.
The other thing you may find is this Admin Documentation:
https://help.hcltechsw.com/traveler/11.0.0/Android_CBA.html
This includes a freshly added Note, with the article at the end of it, the first technote up above! So circular guidance, please HCL Documentation team fix this:
Note: Starting with HCL Verse 11.0.6 for iOS, limited support was added for Certificate Based Authentcation. For more information, see this article.
What you really want, is the technote below, that HCL support sent me after I was trying to figure out what was going on, this worked for my client very easily.
How to OVERRIDE form-based login for the /traveler URL:
https://help.hcltechsw.com/traveler/11.0.0/httpauthentication.html
Along the way, we figured out the client also changed their notes redirector and renamed the SSL kyr file so the steps we followed caused more oddities, but I fixed those and now can log in fine. So check everything along the way.
The question is which is the right way to go? Should we follow Milan's session or do this override? I am still digging into it but feel free to comment and let me know what you think, and if this helped you, let me know too.
Oct 6 Update: After discussions with HCL, they will be updating the documentation to be clearer about the changes and what is required.
You can continue to log in with just name/password, if you follow the overriding guide(the one that worked for me).
What they were trying to say is IF you needed or wanted the client certification (which is different from an SSL certificate and also NOT your notes id file) then you would have to follow the other links and possibly use Milan's session as your guide and that down the road it may be preferable.
Remember this is ONLY a client-side change, nothing changed in how the server works as the server is flexible, which is why we love Domino.