tag:blogger.com,1999:blog-8994561579739999989.post3215448435072915298..comments2024-02-28T10:15:50.335+02:00Comments on Lotus Evangelist: When the Admin becomes the UserKeith Brookshttp://www.blogger.com/profile/11107190540208956954noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8994561579739999989.post-6591112720972676832011-11-17T22:47:14.188+02:002011-11-17T22:47:14.188+02:00Maria,
Thanks for that example. While I don't ...Maria,<br />Thanks for that example. While I don't always have the luxury of spending time with all users, I do try to spend time with the AA's of the execs because they are the gate keepers and the ones execs hear/see the most. making their lives easier pays many dividends because they in turn teach the execs.<br />If only companies could afford an IT person per group or floor, but that just is not how it works these days.Keith Brookshttps://www.blogger.com/profile/11107190540208956954noreply@blogger.comtag:blogger.com,1999:blog-8994561579739999989.post-89777493640865686882011-11-17T18:21:51.975+02:002011-11-17T18:21:51.975+02:00"It was pointed out to me that 95% the user b..."It was pointed out to me that 95% the user base never questions it, it is always the techies. Well is everyone else sheep?" After being a Domino admin in manufacturing and transportation industries, I can answer that one: Everyone else is too busy doing their job to even consider that there might be a feature in their mail program that they do not know about. Training helps, if you can get mgmt to agree to it, and if the students are paying attention and not overwhelmed/intimidated. Being available and on the floor IS the answer. The Disney example is a good one. Not just that you should be walk the floor, but if you can sit alongside some users - maybe one in each department - and see the things THEY are doing every day/week. Then show them features that can help them specifically.Maria Helmhttp://www.mariahelm.comnoreply@blogger.com