Monday, May 26, 2014

Fix my printer or why remote management..


Doesn't work for every situation. There is nothing worse than a client agreeing to let you work for them remotely and then demanding someone be onsite every week.

So how do you do it? Will this break the deal? Cost you too much?

There are always possibilities but planning is key. Few issues really require onsite visits as remote connections to clients, servers and routers is common. So why do you need to be onsite?

Executives and their assistants usually are primary reasons. But unless a failure of their PC is involved, almost anything else can and should be resolved remotely.

Printer failure? Print to another printer and someone will get there to fix the printer, but when?

In this day of instant servitude(thank you Twitter and IM programs)how long can you make someone wait? Should a client of ours in Canada wait for me to catch a flight there? Of course not, but some will insist on it.

Why is it business people can partner together, but our clients refuse to accept anyone but us doing the work? Is it fear of shoddy workmanship? Is it fear of the unknown? If we do not have any other way to help service them as clients, as far as onsite efforts, what should we do then?

Remote service does bring excellent help to many outer areas and out of the way locations, sometimes war zones. Yet so few businesses accept that it can be more productive, less expensive and even provide excellent service. Yes, sometimes you get some problems, but would you rather have Wally around all the time? Or Dilbert?

The reality is you just want things fixed...now...and you don't care how, who or what does it...until it's your turn with the problem.