Wednesday, December 15, 2010

When Site Administration in Quickr Goes Missing

The joys of December, cold days, last minute projects, admins that forget what they are doing and blow up their servers.

Yes it can happen to you as well, so for all of those who will be up at all hours of the night doing things only IT people do, this one is for you.

Ever get a call from an admin on Quickr Dominio saying they can no longer see the Site Administration options, or any other admin type options? I have and since it comes up often enough here it goes, with some other tidbits thrown in just in case you really messed up.

First I will walk through what happens then show how to resolve it. I will presume you have previously set up the correct Domino Directory or LDAP configuration which to locate the admins or users. If not, look for more details in my upcoming book from Packt Publishing on Quickr 8.5 Administration available in January 2011.

So you have a Quickr server you login to as the administrator. You decide to make sure only admins can create new places on the server. Very good, however watch out for selecting the wrong box.

One should see the options on the left on the bottom of your browser screen after you login to Quickr. Click on Site Administration and then see the screen on the left below where you select Security and will then see the screen ont he right.

As you can see there are 2 options, first, the who can create new places option, second is the "God" admin role so to speak. In situations like this, someone has inadvertently added an admins name to the first setting, thus knocking them out of the second and so when they login next they lose the Site Administration.

Brilliant! So now you go crazy trying to figure it all out but the bottom line is you need to get back in before someone or something needs you to fix things.

These steps will help you fix this problem, usually.

1. Open your Server Document for the Quickr Server and set the Internet Protocols - Domino Web Engine. Change server authentication to disabled for the moment.
2. Now shutdown and restart the Quickr server
3. Login to Quickr with your admin credentials (the name and password you used when you set up Quickr)
4. Change the security settings above but this time make sure the correct administrators are given proper full access.
5. Log out of Quickr
6. Login with the correct administrator ID and password you fixed just now
7. Make sure you can see Site Administration, etc..
8. Logout of Quickr
9. Go back to Step 1 and enable Multi SSO or Single Server
10. Shutdown and restart your Quickr server

All should be good to go. Enjoy.