Thursday, December 11, 2008

ST-SnTT - Sametime 8.0.1 DWA Upgrade gotcha

Something Pink Floyd in Honor of David Gilmour's Grammy nomination
So you, thought you, might like to... go to the show....then your client IM's you.
If not for my traveling clients I would have a quiet existence.
They really push the boundaries of what works ....or doesn't in one's environment.

The Sametime contact list in DWA/iNotes which we recently upgraded to Sametime 8.0.1 and Domino 8.0.2 is throwing a 404 error.

Wait I think I have seen that, yet a review of my blog says maybe. I see that the links in that post have been updated and you will see they discuss the BES update, which I brought to light originally as well that started some of the problems.

In any event, this time, the problem was found to be an entry in the servlets.properties file, found under the Domino\data directory.

This line is necessary:
servlet.DWABuddyList.code=com.lotus.dwa.stbuddy.DWABuddyList

NOTE: If you are using reverse proxy servers in your environment, you may need to add the following line with the fully qualified domain name or IP address of the Sametime server in the servlet.properties file:

servlet.DWABuddyList.initArgs=stserver=sametime.company.com

Then tell HTTP quit and the load HTTP.

Why not tell http restart? On Sametime servers the server does not wait long enough in some cases for all the Sametime threads to close appropriately leading to other errors. Thus I prefer a full stop and start of HTTP.

To troubleshoot this deeper, please review IBM technote #1317895