Wednesday, December 3, 2008

All BES Support Calls Should Be THIS Easy

You may have seen my tweets about this, if not, follow me on Twitter.

Friday, the day after Thanksgiving I have a message from the support line about a user that can't synch their Blackberry and their personal address book or contacts database.
They are on R6.5(soon to be upgraded to 8.5 when gold) and it works for everyone else.

Figured some corruption or something in the service book. Did the usual BES push and checks and left a vmail to call me on Monday if it didn't fix it self.

Monday was busy and I never heard from the user. Tuesday morning emailed/vmail again and received a response.

The call can be closed, the device was lost over the weekend, something about a rafting trip or some other excursion involving water.

Thank you and have a great day was all I could say before falling over laughing after hanging up.